Job Description

Duties & Responsibilities

 Operations 
­1. Coordination of all activities required to preserve/enhance the physical and functional integrity of residential facilities including work authorization, inspection, emergency preparedness related requirements
­2. Supervise various subcontractors works and ensure contractors’ compliance of work scope
­3. Attend to complaints and requests from residents
­4. Sourcing and collation of data in preparation for the annual budgeting of funds for repairs or improvement programmes
­5. Support respective properties to work towards achieving set goals through monitoring of KPIs and work activities and drive initiatives to achieve desired outcome. 
­6. Support respective properties for key tasks and during key events, including check-in/out activities, logistics, maintenance works, housekeeping and contracts management.
­7. Any other operational duties as needed.

 Operations Admin
­1. Prepare, collate and manage reports and documents, including but not limited to occupancy reports, maintenance request reports, property reports, property checklists and service level agreement (SLA) reports.  
­2. Preparation of agenda and minutes-taking for monthly operation meetings, where needed 
­3. Administration of surveys, posters, forms, timelines, rules and regulations for mass check-in, vacation stay, and mass check-out activities.
­4. Coordinate with internal and external stakeholders on necessary resources and logistics as requested by the team during peak periods, including but not limited to ad-hoc staff and security personnel, signage, and meals.
­5. Perform other operation coordination or administrative support as requested by management. 

 Procurement
­1. Perform procurement duties, including issuing of purchase order/payment requisition in accordance to the established standards and procedures.

 Financial Management
­1. Maintain, plan and forecast budget, comply with purchasing processes, prompt clearance of invoices, and monitor contracts. 

 Updating of Policies and Procedures 
­1. Updating of residential policies and processes to ensure relevancy and effectiveness.
 

Qualifications

• Degree with minimum 2 years of working experience in admin, customer service or operations
• Previous work experience at residential properties will be an added advantage
• Good verbal and written communication skills
• Sound proficiency in MS Word, MS Excel and MS Powerpoint
• Exemplary interpersonal skills with attributes of a good team player are a must 
• Dynamic, ability to multitask and accept new responsibilities.
• Proactive, meticulous and responsible with a passion for continuous learning
 

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Life

Employee Referral Eligible: Yes

Job requisition ID : 27151

Tenure: 2-Year Contract