Job Description
The School of Continuing and Lifelong Education (SCALE), established in 2016 as the National University of Singapore’s (NUS) hub for lifelong learning, is both an academic school and a university-wide platform. As a school, SCALE specialises in multi-disciplinary education transcending conventional domains — bringing together expertise from across NUS' diverse faculties to create integrated learning experiences. Beyond its academic function, SCALE aggregates lifelong learning opportunities from across NUS onto a single platform for alumni, works with industry and government partners to co-create workforce development and transformation programmes, and provides essential central services to catalyse and support lifelong education across the entire university, including grant management, outreach, application management, and guidance in programme innovation and frameworks.
About the Role
To augment our manpower resources in the School, we are looking for a suitably qualified candidate to join our Outreach Singapore Unit.
Reporting to the Senior Associate Director (Outreach Singapore), the incumbent assists in a wide range of administrative duties that need to be executed in an effective and efficient manner to support the smooth functioning of the unit.
This role is offered on a 3-year renewable contract basis in the first instance, with the prospect of a regular open employment contract thereafter subject to satisfactory job performance during the first three years.
Remuneration is based on a 12-month salary structure, with annual variable bonus which is subject to incumbent’s performance and the University/School’s prevailing remuneration policies.
The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.
Key Duties and Responsibilities:
- Placement & Workshop Support
- Manage registration for placement-related workshops, activities, and Care & Career programmes.
- Maintain attendance records for placement-related workshops and events.
- Support the organisation and execution of Care & Career workshops or activities.
- Handle logistics setup including Zoom meetings, breakout rooms, scheduling, and venue booking.
- Key Corporate Management
- Build key corporate partnership relationships, identify employment opportunities for corporates, negotiate and close partnership deals, and keep abreast of current market conditions.
- Conceptualise, develop and manage projects, including project strategy design, stakeholder management, programme structures, systems development and project operations.
- Collaborate with the various NUS academic units in developing courses and training solutions, seek government funding support and engage in employer outreach activities, based on strategic priorities.
- Screen potential partnership deals by analysing market strategies, deal requirements and financials; evaluating options; resolving internal priorities.
- Collaborate with relevant partners and government agencies to drive projects that can impact the industry sectors and target group of individuals through upskilling and training solutions.
- Trainee Enrolment & Application Administration
- Manage and respond to applicant enquiries via Qualtrics, email, and phone.
- Collect and collate required applicant documents including resumes, qualifications, and transcripts.
- Coordinate and schedule candidate interviews.
- Verify trainee eligibility for Additional Course Fee Funding Support (AFS) in the TPGateway system.
- Update trainees on their AFS status and follow up on outstanding items.
- Liaise with trainees on enrolment matters to ensure timely completion of requirements.
- Coordinate administrative requests and align training schedules with Faculties and Schools.
- Lead Management & Outreach Support
- Conduct call and email follow-ups with leads generated from paid advertisements.
- Provide course information and track interest levels from potential trainees.
- Reporting & Data Management
- Conduct employment surveys and generate reports for analysis and submission.
- Gather, collate, and update information on trainees’ employment status.
- Provide weekly updates to the placement tracking file to ensure data accuracy and programme visibility.
- Secretariat & Administrative Support
- Perform day-to-day administrative duties and process general administrative requests.
- Provide secretariat support including notetaking, meeting documentation, and milestone tracking.
- Schedule meetings and manage booking of meeting rooms.
- Manage training schedules and support operational coordination.
- Support post-training activities for e.g. conducting surveys by contacting the graduates
Requirements:
Academic & Professional Certification
• At least a good bachelor’s degree in any discipline from a reputable university
• IT savvy and proficient in MS Office applications
Experience & Attributes
• Preferably 8 - 10 years of related working experience
• Relevant work experience in career advisory and counselling and corporate engagements, with proven ability to collaborate and engage Trade Associations, Professional Bodies and Government Agencies.
• Driven self-starter with strong analytical, critical thinking and problem-solving skills.
• Good verbal & written communication and interpersonal skills with a positive work attitude
• Excellent coordination and organisation skills, with a customer-centric mindset
• Strong team player who is meticulous, resourceful, resilient and thrives in a fast-paced, results-oriented and ambiguous work environment
A copy of academic certificates and transcripts from GCE O-level onwards should be uploaded via the online application portal.
More Information
Location: Kent Ridge Campus
Organization: School of Continuing And Lifelong Education
Department : Industry Engagement
Employee Referral Eligible:
Job requisition ID : 31676
