Job Description

The School of Continuing and Lifelong Education (SCALE), established in 2016 as the National University of Singapore’s (NUS) hub for lifelong learning, is both an academic school and a university-wide platform. As a school, SCALE specialises in multi-disciplinary education transcending conventional domains — bringing together expertise from across NUS' diverse faculties to create integrated learning experiences. Beyond its academic function, SCALE aggregates lifelong learning opportunities from across NUS onto a single platform for alumni, works with industry and government partners to co-create workforce development and transformation programmes, and provides essential central services to catalyse and support lifelong education across the entire university, including grant management, outreach, application management, and guidance in programme innovation and frameworks.

About the Role

To augment our manpower resources in the School, we are looking for a Senior Manager/Assistant Senior Manager (Programme Operations), who will support our local & international programme deliveries and business development efforts.

Reporting to the Senior Associate Director, the successful candidate will play a key role in ensuring the smooth end-to-end management and execution of youth programmes across classroom and online settings.  He/She will also spearhead engagement efforts to build positive relationships with clients and partners, and work closely with appointed local and overseas agents to identify, pursue and track business opportunities.  

The incumbent must be agile and adept at dealing with ambiguity in a fast-paced work environment.  Strong administration and organisational skills, and the ability to communicate effectively with diverse stakeholder groups are essential attributes for success in this role.

This role is offered on a 3-year renewable contract basis in the first instance, with the prospect of a regular open employment contract thereafter subject to satisfactory job performance during the first 3 years.  

Remuneration is based on a 12-month salary structure, with an annual variable bonus which is subject to the incumbent’s performance and the University/School’s prevailing remuneration policies.

The incumbent will be emplaced at an appropriate appointment grade based on his/her individual merits.

Key Duties and Responsibilities:

•    Provide leadership for the full lifecycle of classroom, online and blended programmes.  Oversee all aspects from initial planning, business development to logistics coordination, participants engagement and on-the ground support to deliver outstanding experiences for learners.  
•    Collaborate closely with appointed local and overseas agents and NUS Schools and Faculties to manage NUS Youth Programmes business.
•    Manage internal/external stakeholders and maintain a strong and collaborative relationship with strategic partners.  Foster strong cross-functional partnerships with various SCALE Units, as well as Schools and Faculties across NUS to ensure seamless alignment and operational integration.
•    Oversee the maintenance and regular updating of operations databases, teaching facilities, and associated infrastructure to ensure operational readiness and seamless programme execution.
•    Prepare operational reports, presentations, and management submissions, and provide insights and actionable recommendations to support Management decision-making.
•    Lead a team of contingent staff members and foster a culture of service excellence and operational efficiency to ensure high-quality programme delivery. 
•    Champion the continuous review and enhancement of work processes to drive efficiency and elevate service quality.  Proactively identify opportunities for operational improvements and implement best practices. 

Requirements:

Academic & Professional Certification
•    A good bachelor’s degree in any discipline from a reputable university.  
•    Strong written and spoken English proficiency.
•    Being conversant in a second Asian language, e.g. Chinese, Bahasa, Tagalog/ Filipino, Vietnamese, will be an advantage in managing clients/agents in the region. 
•    Tech savvy and proficient in MS Office, SaaS, and possess basic data analytics skills.

Experience & Attributes 
•    At least 8 years of relevant working experience.
•    Energetic and skilled people manager, able to lead and rally a team towards achieving common objectives in a fast-paced, results-oriented and ambiguous work environment 
•    Exposure to youth programmes management (in‑person and/or online) would be advantageous, though not an absolute prerequisite. 
•    Strong project and programme management skills, with the ability to manage stakeholders across diverse settings.
•    Highly self‑motivated and able to work fast and smart independently, with a strong “can‑do” attitude.
•    Excellent interpersonal and organisational skills; strong team player with cultural sensitivity.
•    Able to think on one’s feet, manage ambiguity, and respond effectively to challenges in a dynamic environment.