Job Description

Provide Comprehensive Classroom Support and Hybrid Teaching
⦁    Deliver day-to-day technology and audio-visual support for a high-quality teaching and learning experience.
⦁    Deploy and support hybrid teaching technology (eg. Zoom) supporting either fully virtual classrooms or a hybrid of live and virtual combined.

Training and Orientation
⦁    Conduct short orientation sessions to familiarize teaching staff with NUS classroom teaching software and equipment.
⦁    Develop written training materials.

Digital Assessments
⦁    Invigilation and in person support for digital assessments/ examinations.

Event Support
⦁    Extend support during on-campus events, contributing to setup and technical execution.

Preventive Maintenance
⦁    Conduct preventive maintenance to ensure a seamless teaching and learning classroom. Preventive maintenance includes tracking projector lamp hours to ensuring software is updated.

Training, Collaboration and System Enhancement
⦁    Conduct preventive maintenance, proactively identify and resolve potential issues (eg tracking projector hours).
⦁    Gather feedback from faculty on what they would like in classrooms to support teaching and learning.
⦁    Renew and enhance classroom systems, staying updated on relevant technologies in the educational arena.

Generate Reports
⦁    Generate reports to Supervisors on the state of equipment and/ or recommendations for replacement.
⦁    Propose new and innovative technology and software to aid in teaching and learning in collaboration with faculty.

Qualifications

⦁    Tertiary qualification in Audio-Visual Technology or equivalent
⦁    Minimum of 1 year of working experience in Classroom or Meeting room AV support and/or similar technical support environment
⦁    Knowledge of audio-visual equipment, classroom systems and educational technology
⦁    Good technical background with hands-on experience in Windows OS and Mac OS and Microsoft Office 365
⦁    Understanding of video capture and video management system
⦁    Require knowledge on network camera recording system
⦁    Highly committed and good service-oriented attitude
⦁    Experience in coordinating with vendors for AV installation projects is preferred
⦁    Excellent communication and interpersonal skills for user training and support
⦁    Team player and ability to work independently, make informed decisions, and escalate when necessary
⦁    Flexibility to provide support during on-campus events and exams on weekdays or weekends

More Information

Location: Kent Ridge Campus

Organization: University Campus Infrastructure

Department : Campus Asset Management

Employee Referral Eligible: Yes

Job requisition ID : 31288