Job Description

The candidate will perform operational and administrative duties at the front office of Residential Colleges at NUS, with key responsibilities as follows:

1) Front Desk Operations

• Manage front desk services and ensure check-in and check-out operations for student residences at University Town align with Housing Services' objectives.
• Respond to and resolve enquiries and feedback from residents, guests, conference delegates, and other stakeholders in a timely manner.
• Administer and update room bookings and resident records in the University Housing Management System, including FIN expiry tracking, room access programming, and key management.

2) Other Duties

• Assist in planning and coordinating the bi-annual mass check-in and check-out exercise.
• Perform administrative tasks, including occupancy reporting, fault and feedback logging, filing and indexing, and inventory control.
• Process payments and perform related financial data entry.
• Deliver a positive customer experience, with the ability to turn complaints into compliments.
• Support building management matters at the residences as needed, including safety, security, and facilities issues.
• Handle crises and incidents reported within the student residences.

Qualifications

• Diploma in Hospitality Management or a related field, with at least 3 years of experience in frontline customer service
• Proficient in MS Office applications
• Excellent communication and interpersonal skills
• Well-groomed and presentable, with a professional demeanour
• Positive attitude and a strong team player
• Able to multi-task and perform effectively under pressure